Customers FAQ

  • Where can I go to register?

    You can register on our website or download our mobile app available for Apple iOS and Andriod Phones.

  • Is registration free?

    Yes, registration is free.

  • What are the benefits of a group registration and does it work?

    You can use the group registration if you are a representative or head of:

    • A Church
    • A School
    • Corporate organization
    • Hospital
    • A Union
    • Government Agency/Parastatals
    • Or any other entity or group.

    Once you register with a subscribed fee renewable within a certain period depending on your choice, all the members within that group will automatically enjoy 50% discount per transaction whether is our ride sharing or direct pick up services. We can send you the details and list of other benefits available to all subscribed group membership. Every group is expected to have a minimum of 20persons. You can click here to register.

  • How much is the subscription fee for subscribed group members?

    Annual fee is dependent on the size of membership.

  • What are the benefits if I refer a customer?

    De West Wind provides you with 50% discount for each customer who signs up using your referral code and completes at least one order.

  • Do I have to be there to receive the order that I made?

    Each order is assigned a unique number - must be known to the receiving party. While we strongly recommend you be available to receive your order to ensure quality and satisfaction, we understand that may not always be possible. As long as someone over the age of 18 is available to receive the order you are not required to be present. Verification of your unique order number (issued to you at the time of order) will be required.

  • Can I make an order to be delivered to a friend or family member living in another location or state?

    As long as we have drivers/riders who can service the area and your friend or family member has the unique number for your order, yes! Please note: while we are currently in all 7 states, we may not be in every area just yet; however, we are constantly expanding our service areas, so please check back often!

  • How can I contact you if I have any issue to resolve?

    The quickest way to contact us is through e-mail at: – Please provide your order number and a summary of your issue and a member of our customer service team will be assigned to help you as soon as possible.

  • Can I register now even when your company has no driver/rider in my location?

    You are free to register now and begin placing orders for delivery to areas where we have service. Once we are available in your area you will be informed via email or any other communication channel.

  • What happens if I place an order without knowing that there is no contractor in my area?

    We will cancel your order and provide a refund. If you suspect you have placed an order in a non-service area please contact us through our contact page.

  • Can I make an order via phone call?

    At this time, we only accept orders through our website and mobile app. However, you will have access to our driver’s phone number that is assigned to your order for communication purposes. Please do not hesitate to call your driver with any questions or concerns.

  • Can I track my order?

    Yes, you can track your order through the website or app in “my account”.

  • Can I cancel my order after it has been submitted?

    You may attempt to cancel an order at any time. Please be aware that once a driver has accepted your order it will be too late to cancel.

  • What are your hours of operation?

    Our normal phone business hours are Monday through Saturday from 8am-5pm . However, our ride sharing and direct pick up services is everyday that is dependent on the time and availability of driver/rider. You can send us an email at any time and one of our representatives will reply as soon as possible.

  • What happens if I place a request for a ride and none is available?

    We have drivers that are readily available in all the areas that we service. However, there might be times when no driver is available within a service area, our system will try as much as possible to route your request to an available driver closest to you.

  • I understand I can make it possible for my next of kin to track the status of the transaction if I wish to. Is this true?

    This is one of the security measures we have taken to ensure that all our users feel secure and safe while they are being provided services by our well scrutinized drivers. Your next of kin will be notified by our system when the driver picks you up and when he/she has dropped you off. You can as well track the movement of the vehicle and the location from your phone.

  • How many people can I refer?

    There is no limit to the number of people you can refer. Remember, each time you refer a customer who has used our services, you will get a discount on your next ride or direct pick up.

  • What is the maximum weight of an item I want to send via the dispatch service?

    A maximum weight of 25kg


How It Works

Download App

Download our app from your app store or register online.

Create An Order

Take a ride or dispatch an item from the app

Pick Up

One of our drivers/dispatchers picks you or your item up quickly

Drop off

Driver drops you/item off at destination after safe and sweet ride.