Customers FAQ

Yes, registration is free.

You can use the group registration if you are a representative or head of:

• A Church
• A School
• Corporate organization
• Hospital
• A Union
• Government Agency/Parastatals
• Or any other entity or group.

Once you register with a subscribed fee renewable within a certain period depending on your choice, all the members within that group will automatically enjoy 50% discount per transaction whether is our ride sharing or direct pick up services. We can send you the details and list of other benefits available to all subscribed group membership. Every group is expected to have a minimum of 20persons. You can click here to register.

Annual fee is dependent on the size of membership.

De West Wind provides you with 50% discount for each customer who signs up using your referral code and completes at least one order.

Each order is assigned a unique number - must be known to the receiving party. While we strongly recommend you be available to receive your order to ensure quality and satisfaction, we understand that may not always be possible. As long as someone over the age of 18 is available to receive the order you are not required to be present. Verification of your unique order number (issued to you at the time of order) will be required.

As long as we have drivers/riders who can service the area and your friend or family member has the unique number for your order, yes! Please note: while we are currently in all 7 states, we may not be in every area just yet; however, we are constantly expanding our service areas, so please check back often!

The quickest way to contact us is through e-mail at: contact@dewestwind.com – Please provide your order number and a summary of your issue and a member of our customer service team will be assigned to help you as soon as possible.

You are free to register now and begin placing orders for delivery to areas where we have service. Once we are available in your area you will be informed via email or any other communication channel.

We will cancel your order and provide a refund. If you suspect you have placed an order in a non-service area please contact us through our contact page.

At this time, we only accept orders through our website and mobile app. However, you will have access to our driver’s phone number that is assigned to your order for communication purposes. Please do not hesitate to call your driver with any questions or concerns.

Yes, you can track your order through the website or app in “my account”.

You may attempt to cancel an order at any time. Please be aware that once a driver has accepted your order it will be too late to cancel.

Our normal phone business hours are Monday through Saturday from 8am-5pm . However, our ride sharing and direct pick up services is everyday that is dependent on the time and availability of driver/rider. You can send us an email at any time and one of our representatives will reply as soon as possible.

We have drivers that are readily available in all the areas that we service. However, there might be times when no driver is available within a service area, our system will try as much as possible to route your request to an available driver closest to you.

This is one of the security measures we have taken to ensure that all our users feel secure and safe while they are being provided services by our well scrutinized drivers. Your next of kin will be notified by our system when the driver picks you up and when he/she has dropped you off. You can as well track the movement of the vehicle and the location from your phone.

There is no limit to the number of people you can refer. Remember, each time you refer a customer who has used our services, you will get a discount on your next ride or direct pick up.

A maximum weight of 25kg